Privacy Policy
In short
Hayakkom collects only the information you choose to send us to coordinate your services, and never sells your data. Your medical documents are used only to put your case in front of a licensed healthcare provider, and you can ask to see, correct or delete your data at any time via support@hayakkom.com.
Information we collect
We collect information you voluntarily provide when contacting us or filling forms, including: name, contact details, travel requirements, and medical requirements necessary to provide our services.
How we use your information
We use your information solely to coordinate your services, provide support, and communicate about your bookings. We do not sell your data or share it with third parties without your consent.
Cookies and measurement
We use Google Analytics and Google Ads to understand how the site is used and to measure our advertising. These place cookies on your device. They are not activated until you accept via the banner shown on your first visit, and declining does not affect any part of the site you can use. We also use a small number of cookies necessary to operate the site — remembering your language choice and your consent decision — which cannot be switched off. You can clear cookies from your browser settings at any time.
Medical documents
When you send reports, scans or clinical photographs, they are used solely to put your case in front of an appropriate licensed healthcare provider for review. They are not published, not used in marketing, and not shared beyond the treating provider without your explicit consent. You can ask us to delete them at any time.
Third-party services
Our enquiry forms and AI assistant are hosted by Jotform and are subject to their privacy policy alongside ours. We also use Google Analytics and Google Ads. We do not sell your data to anyone. When you message us on WhatsApp, your messages and any files you send are carried by WhatsApp (Meta) under its own terms and kept in our business WhatsApp account only for as long as we need them to coordinate your trip or treatment. With your consent, we share only the details needed with the licensed provider treating you, the licensed companies arranging your travel and, for bookings and payments made in Saudi Arabia, our licensed Saudi partner company. We also record when a visitor taps WhatsApp, calls us or sends a form, without the content of the message, to measure our advertising; this follows your cookie choice.
Your rights
You can ask to see, correct or delete your data, and withdraw consent for marketing or cookies at any time, by emailing support@hayakkom.com. We respond within a reasonable period.
Legal basis for processing
We process your data on the basis of your consent when you send an enquiry or medical documents; to perform the service you asked for; and to meet applicable legal requirements in Egypt. For health information we rely on your explicit consent, which you can withdraw at any time.
Where your data is processed and cross-border transfers
Hayakkom is an Egyptian company and your data is processed in Egypt. It may also be processed outside your own country by the service providers we use: our forms and AI assistant are hosted by Jotform, the site is hosted on GitHub Pages, and we use Google Analytics and Google Ads. This means your data may be processed outside Saudi Arabia or outside Egypt. If you are resident in Saudi Arabia, transfers of personal data outside the Kingdom are governed by the Personal Data Protection Law and its implementing regulations.
Applicable law
We are committed to handling personal data in accordance with applicable requirements, including Egypt's Personal Data Protection Law No. 151 of 2020 and, where it applies to residents of the Kingdom, the Saudi Personal Data Protection Law. We do not claim to hold any compliance certification or regulatory registration.
How long we keep your data
We keep client enquiries and correspondence for the duration of the coordination and for a reasonable period afterwards for follow-up. We keep it longer only where the law requires us to. Your cookie consent record is stored in your own browser, not on our systems. You can ask us to delete your data at any time.
Data security
The site is served over HTTPS and applies a Content Security Policy restricting which sources may load. It has no database, no user accounts and no server-side code. Documents submitted through our forms are stored by Jotform and subject to their security controls. Access to enquiries is limited to staff who need it. We do not claim any security certification.
Data incidents
If an incident affecting personal data occurs, we take steps to contain and assess it, and will notify the relevant authorities and affected individuals where applicable law requires.
Children
Our services are not directed at children. A parent or guardian may submit information relating to a child in order to coordinate their treatment; where that happens we treat it as submitted with the parent or guardian's consent, and apply the same protections we apply to health information.
Version and dates
Privacy Policy — version 2.2 · effective 22 October 2026. If we make a material change we will update these dates, and will seek renewed consent where applicable law requires it.
Contact us
For any privacy enquiries: support@hayakkom.com. The company responsible for your data is Hayakom for Healthcare Solutions and Logistic Services (Single Person L.L.C.), trading as Hayakkom, Commercial Register 49973, Al-Hay Al-16, Al-Mugawra Al-Thanya, Shiekh Zayed, Giza 12774, Egypt.
